User support

The JCMT provides users with three levels of support. During the initial proposal phase users may request help via the JCMT help desk by e-mailing helpdesk@eaobservatory.org.

JCMT users who have had a program approved for observing will be assigned and supported by a Friend of Project (FoP), who will

  • act as the observatory’s primary contact with the PI & CoIs throughout lifetime of the project
  • assist the PI to edit MSBs (using the JCMT-OT), if needed
  • report at the weekly ‘JCMT Operations‘ meeting on any noteworthy results/issues regarding the project as they come up
  • review observations as necessary or upon request from the PI.
  • NB: E-mail communications about each observing project should be recorded in the OMP project pages by CC-ing emails to flex@eaobservatory.org, and by putting the projectID in square-parentheses [] in the Subject line.

JCMT users who are invited to come and observe at the JCMT for any length of time will be assigned a Support Scientist. Your support scientist will

  • answer any questions about travel arrangements
  • act as primary contact during your time at the EAO offices in Hilo and at the JCMT
  • provide a health and safety briefing upon arrival
  • ensure all necessary paperwork is complete and provide a user account
  • ensure you understand the software needed during a night of observing, answer questions and provide full summit support for first time users for the first half of the initial night of observing
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