Employment With EAO/JCMT

EAO/JCMT Employment Opportunities


LEVELS 1 & 2 – ID# 190219

Regular, Full-Time, position with the East Asian Observatory (EAO), located in Hilo, Hawaii. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws.

The EAO’s Engineering, Technology Information systems and Software Division (ETIS) is made up of five (5) groups: Mechanical Services Group (MSG), Engineering and Electrical Services group (EESG), Scientific Computing Group (SCG), Instrument and Telescope Software Group (ITS), and the Computer Systems Group (CSG). The SCG and ITS Groups are responsible for the specification, design, implementation, testing, maintenance and documentation of software systems and modules. The MSG and EESG Groups are responsible for the specification, design, implementation, testing, maintenance and documentation of mechanical and electronic systems and modules. The CSG is responsible for the design, maintenance, upgrading and security of the EAO computing systems and networking. All of these systems are for the general and continued usage by a diverse set of users and often for use at the EAO supported telescopes. On occasion, may assist the following partner observatory facilities with instrument or equipment servicing and upgrade support: Academia Sinica Institute of Astronomy and Astrophysics (ASIAA), the Submillimeter Array (SMA), and the Subaru telescopes.

The EAO/JCMT System Administrator administers, specifies, designs, develops, and troubleshoots computer networks; makes judgments on relative priorities of projects in their own area of responsibility; analyzes and implements systems and networks consistent with the achievement of organization-wide objectives; regularly troubleshoots and solves computer and networking problems; supports the EAO UNIX workstations and network infrastructure, and is the backup for other computing services.

As a condition of employment, employees will be subject to all applicable EAO policies and procedures. Violation of EAO’s policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.).

Level of Interaction: The position is based at the EAO offices at Hilo, where system administration and networking support is provided. Many of the duties will be performed at the James Clerk Maxwell Telescope (JCMT) or University of Hawaii Infrared Telescope (UH/IRT) near the summit of Maunakea (14,000 feet), where many of the computers are located. Must possess good communication skills and be able to interact effectively with others. Significant interaction is required with more experienced ETIS group members and EAO staff at all levels and disciplines. Interacts with external organizations/stakeholders in fields associated with their area of responsibility; develops and maintains, regular contact with a range of key computing and scientific professionals in the course of their duties. Strong organizational skills.

Major Duties & Responsibilities:

(45%) 1. Supports the computer systems of the EAO, located at its offices in Hilo, Halepohaku and the summit of Maunakea by:

Level 1:
• Purchasing new hardware and software.
• Installing, upgrading, troubleshooting and maintaining new and existing hardware and software.
• Monitoring computer security.
• Maintaining effective backup strategies.

Level 2: All Level 1 duties plus:
• Analyzing computing requirements, recommending purchases of new hardware and software.
• Administering computer security.
• Developing effective backup strategies.
• Administering user accounts and resources.

Supports the EAO UNIX workstations and network infrastructure, and is the backup for all other computing services (Personal Computers (PC), the EAO Finance system, printer consumables etc.).

(40%) 2. Supports the EAO Data Communications Network connecting EAO and UH/IRT by:

Level 1:
• Installing and maintaining new and existing hardware (network switches, routers, WiFi servers, terminal servers, cables, etc.).
• Installing and maintaining new and existing system software and network management software, etc.
• Installing and configuring data communications systems, performing data communications systems upgrades, troubleshooting and resolving data communications systems problems, maintaining data communications equipment.

Level 2: All level 1 duties plus:
• Analyzing data communications requirements and recommending purchases of data communications systems and related equipment.

(5%) 3. Develops in-house software and supports users by:
• Developing and maintaining software packages requested by users and the EAO and UH/IRT software groups (e.g., computer resource accounting, system management utilities, staff effort accounting, vehicle scheduling).

(5%) 4. Provides detailed documentation for all EAO computing systems, including user guides to the facilities. Provides guidance and training for the Computer Services Group in all aspects of the EAO Computing Systems.

(5%) 5. Personal Development: Represents the EAO/JCMT by participating in scientific/technical conferences and design reviews. Participates in other personal development and safety training.

(5%) 6. Performs other duties as assigned.

Primary Qualifications:

Education/Training: Bachelor’s Degree from an accredited four (4) year college or university in Information Technology, or related field (in exceptional cases, it may be acceptable to possess a combination of lower level education and relevant experience).


Level 1:
No experience past what is acquired during pursuit of a college degree is required.

Level 2:
At least three (3) years of experience in application domain(s) relevant to the position. Some exposure to administrating Unix/Linux operating systems is required.

Knowledge: Knowledge of maintaining and upgrading networked Unix/Linux and Microsoft Windows Operating systems. Knowledge of state-of-the-art operating systems and hardware technology and trends related to their area of responsibility. Knowledge of networking protocols and standards, especially security standards.

Level 1:
Working knowledge of distributed file systems (NFS, SMB/CIFS), TCP/IP networking (basic packet structures, protocols), ability to install and configure user workstations (GNU/Linux and Windows) and simple file servers, knowledge of virtualized systems.

Level 2:
Knowledge of file servers, familiarity with RAID storage technologies, knowledge of Linux and/or OpenBSD network packet filtering, understanding/familiarity with distributed authentication systems (LDAP), understanding of web server technologies (HTTP servers, LAMP stack (Linux, Apache, Mysql, Perl/PHP)). Some exposure to clustering technologies (distributed block devices, iscsi, virtualization).

Abilities and Skills: Ability to design, implement, administer and maintain a local and wide-area network of machines; ability to diagnosis and troubleshoot software/hardware and computer networking problems; ability to program in an administrative language such as Python, Perl or a shell; proficiency in at least one (1) programming language; good problem solving and system analysis skills; good written and verbal communication skills and an ability to interact effectively with others.

Must possess a valid driver’s license and maintain throughout the duration of employment. Must be able to drive a 4-wheel drive vehicle with manual transmission (or be able to drive these vehicles following appropriate training). If personal vehicle will be used for business purpose: Must possess proof of personal vehicle insurance and maintain throughout the duration of employment. Must also provide the EAO Human Resources Department with driver’s license information and keep current throughout the duration of employment. Failure to meet this requirement or falsification of documents may result in disciplinary action including and up to termination of employment.

Post Offer/Employment Condition: Must possess the American Red Cross Certification in First Aid/CPR/AED (or be able to obtain and maintain the certificate following the training provided within three (3) months from date of hire) and maintain throughout duration of employment.

SECONDARY QUALIFICATIONS: Master’s Degree or PhD from an accredited college or university in Information Technology, Engineering, Physics, Computer Science or Astronomy.

Certifications in information technology related subjects such as Computer Security, System Administration, Networking and Storage Technologies.

Direct experience with administration of Apache and/or Mysql based systems.

Physical and/or Medical Demands: Must be capable of safe manual handling of loads up to seventy (70) pounds assisted.

Post Offer/Employment Condition: Must be able to work at 14,000 feet and pass a post offer high-altitude medical examination and maintain proof of high altitude clearance throughout the duration of employment.

How To Apply: You must submit the following documents to be considered for the position: cover letter, resume, (3) supervisory references (contact details including email address), and a copy of any educational degrees or certifications relevant to the position. All submissions must be received by the closing date stated on the job posting via email to careers@eaobservatory.org, fax (808/961-6516) or on location at 660 N. A’ohoku Place, Hilo, HI 96720.

Closing Date: 22 March 2019

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